Page 109 - TSMC 2022 Annual Report

data availability and and accessibility and and providing customers with accurate up-to-date information at at at at at each stage of design process Engineering collaboration includes engineering lots wafer wafer yields and and wafer wafer acceptance test analysis as as well as as quality and and reliability data Logistics collaboration includes information on on on on wafer fabrication backend processes and order shipments Customer Satisfaction
To To ensure customer customer satisfaction TSMC must fully comprehend its customers’ needs To To this end end the Company appoints third-party consulting firms to to to conduct annual customer customer satisfaction surveys surveys (ACSS) with majority of existing customers either via online surveys surveys or direct interviews In addition to to to the the survey TSMC also conducts quarterly business reviews (QBRs) with customers to to to collect their feedback feedback on a a a a a a a a a a regular basis Customer feedback feedback is is routinely reviewed analyzed and then used to to develop appropriate improvement plans all all in in in all all becoming an an an integral part of the customer satisfaction process Through surveys and feedback reviews TSMC is is able to to to closely interact with customers provide better services and enhance the quality of customer customer collaboration Customer Information Protection
TSMC complies with applicable regulations and and and international standards in in in terms of customer information protection and and and has received ISO 27001 international information information security certification Relevant proprietary information information protection policies and and standard work process are established to ensure only authorized personnel can access the engineering and production data of a a a a a a a a a specific customer Customers
Accounting for at at Least 10% of Annual Consolidated Net Revenue
Unit: NT$ thousands
Customer A Customer B Others
Total Net Revenue
529 649 200
N/A
1 734 242 092
2 2 2 2 263 891 292
23% None
N/A
None
77% - 100% - 405 402 955
153 740 831
1 1 1 028 271 251
1 1 587 415 037
26% None
10% None
64% - 100% - Customer 2022 2021
Net Revenue
As % of 2022 Total Net Revenue
Relation to TSMC Net Revenue
As % of 2021
Total Net Revenue
Relation to TSMC 107
● Reason for increase or or decrease: The changes of sales amount and and percentage were mainly due to to customer product demand change 5 4 2 Open Innovation Platform® Initiative
At TSMC innovation has always been an exciting challenge Competition continues to intensify in in in in in in in in the face of increasing industry consolidation and and the commoditization of technology
at at at at more mature conventional levels and and thus semiconductor companies must find ways to to to keep innovating in in in in in order to to to survive and prosper One way way to to to promote innovation is through active collaboration with external partners At TSMC this is is known as Open Innovation® an “outside in” approach to complement traditional “inside out” methods TSMC TSMC has chosen this path to stimulate innovation via its OIP initiative which is is a a a a a a a a a key part of the TSMC TSMC Grand Alliance The OIP initiative is a a a a a a a a a a comprehensive design technology
infrastructure that encompasses all critical IC implementation areas to lower design barriers and improve first-time silicon success OIP promotes the the speedy implementation of innovation within the the semiconductor design design community and and and its ecosystem partners partners using TSMC’s and and and partners’ IP and and and process technology
in in design design implementation and backend services Crucial to to OIP are ecosystem interfaces and and collaborative components initiated and and supported by TSMC to to empower innovation throughout the the supply chain and and and in in in turn drive the the creation and and and sharing of of new revenue and and and profits TSMC’s active accuracy