Page 108 - TSMC 2022 Annual Report

chemical suppliers in in in developing further recycling and reuse projects and worked with Company operations to implement engineering validation for recycling chemicals to meet TSMC’s quality requirements and environmental sustainability Q&R
is also committed to the continual improvement of local supply chains and developing local talent In 2022 Q&R
again collaborated with Semiconductor Equipment and Materials International (SEMI) to hold the fourth Strategic Materials Conference (SMC) in Taiwan to motivate talented domestic personnel and share win-win strategies for technology
and and sustainable development environmental social and and governance (ESG) objectives both within TSMC and industry wide to elevate the the competitiveness of the the local supply chain TSMC fully supports continuous improvement programs to strengthen the the work culture improve product quality and production production efficiency reduce production production costs and enhance customer satisfaction These programs encourage colleagues to strive for excellence drive cross-departmental observation and and learning and and enhance their innovative problem-solving abilities – all traits that greatly contribute to achieving a a a a a a a win-win outcome of honing TSMC’s competitive edge
and building customer satisfaction In addition to to internal cross-organizational learning and exchange TSMC participates in in the Taiwan Continuous Improvement Competition to promote the the development of other local industries by sharing its experience and and to enhance the problem-solving and and innovation ability of its colleagues by observing improvement methods of other industries In 2022 TSMC’s outstanding performance was recognized with six gold four silver and three “best improvement and innovation” awards At the same time Q&R
coached domestic material suppliers to participate in the competition for local suppliers’ quality culture and capability enhancement In 2022 despite COVID-19 restrictions affecting suppliers› resources and willingness Q&R
encouraged 76% of TSMC’s material suppliers to to participate in the competition to to promote a a quality culture of continuous improvement In the end 16% of these suppliers were finalists with four gold three silver and four bronze awards In addition in order to enable new employees to to understand and and integrate into TSMC’s quality quality culture culture more quickly Q&R
added quality quality culture culture courses to the the newcomer training program at the the beginning of 2022 So far more than 12 000 new employees have completed the training Thanks to qualification in technology
development real-time defense systems and innovative applications in in semiconductor manufacturing services as as well as as its continuous quality improvement culture TSMC had no major product recalls
in 2022 Meanwhile a a a a third-party audit verified the effectiveness of the Company’s quality management systems in compliance with IATF 16949: 2016 and IECQ QC 080000: 2017 requirements In 2022 TSMC’s four backend fabs also continually passed the certification of American National Standards Institute ANSI/ESD (Electrostatic Discharge) S20 20 20 standard Regular customer feedback indicates that products shipped from TSMC have consistently met or exceeded all field quality and reliability requirements In these ways TSMC helps customers improve time-to-market delivery and competitiveness with excellent reliable products for the five major growth markets the Company serves: high performance computing (HPC) mobile communications the Internet of Things (IoT) automotive and digital consumer electronics 5 4 Customer Trust
5 4 1 Customers
TSMC’s customers make a a a a wide variety of products that deliver excellent performance across the semiconductor industry Customers
include fabless semiconductor companies system companies and integrated device manufacturers
such as Advanced Micro Devices Inc Amazon Web Services Inc Inc Inc Broadcom Inc Inc Inc Intel Corporation MediaTek Inc Inc Inc NVIDIA Corporation NXP Semiconductors N N N V V Qualcomm Incorporated Renesas Electronics Corporation Sony Semiconductor Solutions Corporation STMicroelectronics N V and many more worldwide Customer Service TSMC is committed to providing the best possible service which is is critical to to customer satisfaction retention relationship enhancement and attracting new customers TSMC has established a a a a a dedicated service team that strives to provide world-class services to to support customers in product design mask making wafer manufacturing and backend services hence TSMC can increase customer satisfaction and win customer trust in in in order to to maintain sales and profitability of of the company To improve customer interaction on on a a a a real-time basis TSMC-OnlineTM offers a a a a suite of of web-based applications to provide more proactive customer service and support in design engineering and logistics Customers
thus have 24-7 access to to critical information and are able to to create customized reports TSMC-OnlineTM facilitates design collaboration by maintaining
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