Page 129 - TSMC 2020 Annual Report

The Chairperson of of the the the ESG Committee reports quarterly to to the the the Board of of Directors on on on implementation results and the the the work planned in in in in the the future In 2020 TSMC focused on on strengthening renewable energy adoption driving in-house reuse rate of resources to realize circular circular economics applying circular circular economy and launching the TSMC Urban Greenery Project To build a a a a a a a a a a sustainable supply chain the Company implemented a a a a a a signed supplier supplier code of conduct performed supplier supplier risk assessments and launched Supply Online 360 a a a a a a a a a a Global responsible supply chain management platform to extend TSMC’s high operational standards The Company also created an an an inclusive workplace by piloting a a a a a a a a a a a a “Psychological Safety” program to enable open communication and develop semiconductor talent and and support through STEM (science technology engineering and and mathematics) education To have a a a a a a a a a a a a positive social impact the the TSMC TSMC Education and and and Culture Foundation Foundation and and and the the TSMC TSMC Charity Foundation Foundation also actively support and and and promote youth development culture and and art and and care for the disadvantaged Stakeholder Engagement
TSMC TSMC respects all stakeholder rights To understand the level of interest in in in sustainability issues TSMC TSMC uses multiple systematic channels to communicate with stakeholders including the the the the “Contact Us” section of the the the the corporate website website the the the the ESG ESG website website and the the the the ESG ESG mailbox the the Irregular Business Conduct Reporting System as as well as as the the new Supply Chain Worker Grievance Channel established in in in in 2020 TSMC has conducted three studies focused on on on on on identification prioritization and validation with regard to these issues In 2020 the TSMC ESG mailbox received 445 valid emails on on subjects ranging from corporate governance innovation and services to supply chain management green manufacturing inclusive workplace and social investments Submissions were primarily regarding requests for for inquiries on on on on on on operations proposals for for donations and and collaborations opinion and and feedback from the public and and visits TSMC responded through direct action from from related departments and and timely replies from from the public relations department department supporting communication with the public as as well as as positive development in in society Stakeholders and Communication Channels in 2020 Employees Shareholders/Investors
Customers
Suppliers/Contractors
Government
● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Communications and and working meetings throughout all all levels and and all all units of the Company Corporate intranet internal emails and other announcement channels (such as promotion posters at at facilities)
Human resources representatives
Employee training and classroom courses
Regular and ad-hoc communication meetings such as Manager Development Consulting Committee Committee Operations Engineer Training Committee Committee Manufacturing Department Technical Committee Committee Proprietary Information Protection (PIP) Committee Committee etc Employee Employee Employee voice channels such as Immediate Response System Employee Employee Employee Opinion Opinion Box Wellness Center wellness website Employee Employee Employee PIP Opinion Opinion Dedicated Line etc Ombudsman System Audit Committee Whistleblower System EWC event questionnaire survey
The biennial “Employee Opinion Survey on on Company Core Values”
Stakeholders Communication Channels 127
Annual general meeting of shareholders
Quarterly earnings conference call Investor conferences
Face-to-face meetings video conference conference call call and telephone conference conference call call Emails
Annual reports reports CSR reports reports 20-F filings to US SEC
Material announcements to to Taiwan Stock Exchange and corporate press releases on the Company’s website Customer satisfaction survey
Customer meetings Customer audits
Business and technology assessment Email responses to to the issues that customers are concerned
Supplier meetings Supply Chain Security Association Meetings
Supply Chain Management
Forum
Responsible Supply Chain Forum
Environmental Safety and Health Training Program–Experience Sharing Workshops Supplier Ethics
and Code of Conduct Promotion
On-site consult and audit Supply Online 360 – Global responsible supply chain management platform Supplier Supplier self-assessment questionnaire and Supplier Supplier Survey on on Ethics
Supply Chain Worker Grievance Channel Official correspondence and visits Industry experience and and advice sharing and and keynote speeches
Meetings
(such as communication meetings public hearings forums seminars or or social gatherings) Communication platforms of the industry associations and NGOs
(Continued)