Page 116 - TSMC 2019 Annual Report

The Chairperson of of of the the the the CSR Committee reports annually to to the the the the Board of of of Directors on on on implementation results of of of the the the the prior year and the the the the work planned for for the the upcoming year In 2019 TSMC focused on strengthening green manufacturing performance to develop various resource renewal technologies apply circular economy and undertake renewable energy adoption To build a a a a a a a a a a a sustainable supply chain the Company performed supplier supplier risk assessments and implemented a a a a a a a a signed supplier supplier code of conduct To have a a a a a a a a positive social impact the the TSMC TSMC Education and and and Culture Foundation Foundation and and and the the TSMC TSMC Charity Foundation Foundation also actively support and and and promote youth development culture and and art and and care for the disadvantaged The Company’s CSR plans for 2020 focus on on on further promotion of green manufacturing by driving circular economics and renewable energy adoption and by building a a a a a a responsible green supply chain through strengthening human rights environmental protection and and sustainable development among upstream and and downstream suppliers TSMC spares no effort to perform its corporate social responsibility and aspires to be an an uplifting force for for the society Stakeholder Engagement
TSMC TSMC respects shareholder rights In order to understand the level of stakeholder interest in in in sustainability issues TSMC TSMC uses multiple systematic channels to communicate with stakeholders including the the the “Contact Us” section of the the the corporate website website the the the CSR website website and the the CSR mailbox as as as well as as as the the Irregular Business Conduct Reporting System TSMC has conducted three studies focused on on on identification prioritization and validation with regard to these issues In 2019 the TSMC Corporate Social Responsibility mailbox received 371 valid emails on on subjects ranging from corporate governance innovation and and services to supply chain green manufacturing workplace and and social issues Submissions were primarily regarding requests for for visits inquiries on on on on on on operations opinion and and and feedback from the public and and and proposals for for donations and and and collaborations TSMC responded through direct action from from related departments and timely replies from from the public relations department department supporting communication with the public as as well as as positive development in society Stakeholders and Communication Channels in 2019 Stakeholders Communication Channels Employees Shareholders/Investors
Customers
Suppliers
• • • • • • • • • • • • • • • • • • • • • • • • • • • • Communications and and working meetings throughout all all levels and and all all units of the Company Corporate intranet internal emails and other announcement channels (such as promotion posters at at facilities)
Human resources representatives
Employee training and classroom courses
Regular and ad-hoc communication meetings such as Manager Development
Consulting Committee Committee Operations
Engineer Training Committee Committee Manufacturing Department Technical Committee etc Employee Employee voice channels such as Immediate Response System Employee Employee Opinion Box Wellness Center wellness website each function’s PIP committee Employee PIP Opinion Dedicated Line etc Ombudsman System Audit Committee Whistleblower System EWC event questionnaire survey
The biennial “Employee Opinion Survey on on Company Core Values”
Annual general meeting of shareholders Quarterly earnings conference call Investor conferences and face-to-face meetings Telephone calls and emails Annual reports reports CSR reports reports 20-F filings to to to US SEC material announcements to to to Taiwan Stock Exchange and corporate press releases on the Company's website Customer satisfaction survey
Customer meetings Customer audits
Business and technology assessment Email responses to to the issues that customers are concerned
Supplier meetings Supplier onsite audits
Supply Chain Management
Forum
Supply Chain ESH Forum
Supplier Ethics and Code of Conduct Promotion
On-site consult and audit Advanced Process Material Workshop
Supplier Supplier self-assessment questionnaire and Supplier Supplier Survey on on Ethics (Continued)
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