Page 121 - 2017 TSMC Annual Report

Stakeholders
Communication Channels
Besides the the the the regular meetings that are held quarterly the the the the chairperson of of the the the the CSR committee reports annually to the the the the Board of of Directors on on on implementation results for for the the the year year and the the the work plan for for the the the upcoming year year The 2017 report focused on on on green manufacturing strategies and performance fulfilling RBA Code of Conduct requirements with respect to supply chain management setting targets to drive local procurement and and and the achievements and and and highlights of TSMC
Education and and and Culture Foundation as well as TSMC
TSMC
Charity Foundation The CSR plan for for 2018 calls for for TSMC
TSMC
to to continue to to align its sustainability targets with the United Nations Sustainability
Development Goals (SDGs) expand its coverage of CSR management for TSMC’s overseas fabs and and major affiliates and execute social impact valuation projects Functions related to to CSR at at at TSMC
include legal customer service materials management quality and and reliability research and and development risk management finance investor relations operations environment health and safety human resources the TSMC
Education and and and Culture Foundation Foundation the the TSMC
Charity Foundation Foundation and and and public relations By adhering to the the vision and and and mission of TSMC
Corporate Social Responsibility
Policy the guiding principles of corporate social responsibility policy are conveyed promptly and and effectively to all all departments and and are systematically implemented in the Company’s daily operations Stakeholder Engagement
TSMC
values the the rights and and concerns of of all its stakeholders In order to understand the the level of of stakeholder stakeholder interest in in in sustainability issues issues TSMC
conducted three studies focused on on on on on identification prioritization and validation with regard to these material issues issues Multiple and systematic channels were established to communicate with stakeholders including a a a a a a a a a “Stakeholder Engagement” section on on the the the corporate website as as well as as a a a a a a a a a CSR mailbox an an an important channel for TSMC
to gather views from the the the public Submissions were sent to to relevant departments according to to the the the nature and and range of the the the issues involved and and the the the Company’s dedicated personnel gave timely responses In 2017 the TSMC
CSR mailbox received 124 submissions including requests for visits inquiries about daily operations suggestions and and and complaints from the public and and and requests for endorsement donation and and and collaboration as as well as as event invitations Stakeholders
and Communication Channels
in 2017 Employees Shareholders/Investors
Customers
Suppliers
Government
Society
● Corporate intranet internal emails and other announcement channels (such as promotion posters at at facilities)
Human resources representatives Regular and ad-hoc communication meetings such as manager development consulting committee committee Operations engineer training committee committee manufacturing department technical committee etc E mployee mployee voice channels such as immediate response system employee opinion box wellness wellness center wellness wellness website each function’s PIP committee employee PIP opinion dedicated line etc O mbudsman System
A udit Committee Whistleblower System
E WC event questionnaire survey
A nnual shareholder meeting Q uarterly earnings conference call I nvestor conferences and meetings T elephone and and email responses to to investors’ questions and and feedback collection
A nnual reports reports CSR reports reports 20-F lings to to to US SEC material announcements to to to Taiwan Stock Exchange and corporate news on the Company’s website C
ustomer satisfaction survey
C
ustomer meetings C
ustomer audits
E mail responses to to the issues that customers are concerned about occasionally
S upplier meetings S upplier onsite audits
S upply chain management forum
S S upply chain ESH forum
S upplier ethics code awareness training O f cial correspondence
M eetings eetings (such as communication meetings public hearings forums or or seminars)
C
ommunication with government authorities through industry organizations including the Association of Science Park Industries Taiwan Semiconductor Industry Association World Semiconductor Council and Chinese National Federation of Industries A rts events in the communities
S ponsorship of youth development events S ponsorship of non-pro t t t t t t organizations to support educational projects P rofessorship endowments and student scholarships at universities
S upport of non-pro t t t t t t t t organizations and and institutions via monetary and and in-kind donation as as well as as providing necessary manpower for a a a a a a a a a a a a a good cause
R egular visits to National Museum of Science Hsinchu Veterans Home St Teresa Children Center Jacana Ecology Education Park remote schools and TSMC
ecological parks to provide volunteer services A nnual volunteer activities in collaboration with TSMC
fabs and divisions
● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● 119