Page 118 - TSMC 2018 Annual Report

In 2018 the committee focused on on on on on climate change mitigation and adaption TSMC optimized energy consumption efficiency launched renewable energy adoption and simultaneously strengthened responsible supply chain management by performing supplier risk assessments and and and signing Supplier Code of Conduct For social engagement the the TSMC Education and and and Culture Foundation and and and the the TSMC TSMC Charity Foundation also actively integrated internal and and external resources provided by TSMC TSMC and and its employees to enforce the responsibility of a a a a a corporate citizen to achieve positive social impacts The CSR plan for for 2019 calls for for TSMC to focus on on climate change initiatives strengthen responsible supply chain management and integrate resources and strengths among divisions through the Corporate Social Responsibility Committee in in in in order to continue aligning the the Company’s sustainability sustainability targets with the the United Nations sustainability sustainability development goals (SDGs) Stakeholder Engagement
TSMC has established multiple systematic channels to communicate with stakeholders including a a a a a a a a “Contact Us” section on on on the corporate website website and and a a a a a a a a a a a CSR CSR website website as as well as as a a a a a a a a a a a CSR CSR mailbox In order to understand the level of stakeholder interest in in in sustainability issues issues TSMC conducted three studies focused on on on on on identification prioritization and validation with regard to these material issues issues In 2018 the TSMC Corporate Social Responsibility mailbox received 361 emails subjects included corporate governance innovation and and services supply chain green manufacturing workplace and and social issues Submissions were primarily regarding requests for visits questions on on on on on on on daily operations feedback from the public and and proposals for donations and and collaboration By responding with direct action from from related departments and a a a a a a a a timely reply from from the the Public Relations Department the the Company continues to support communication and exchange as as well as as positive developments in society Stakeholders and Communication Channels in 2018 Stakeholders Communication Channels Employees Shareholders/Investors
Customers Suppliers
Government Society • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Corporate intranet internal emails and other announcement channels (such as promotion posters at at facilities)
Human resources representatives
Employee training and classroom courses
Regular and ad-hoc communication meetings such as Manager Development
Consulting Committee Committee Operations
Engineer Training Committee Committee Manufacturing
Department Technical Committee etc Employee Employee Employee voice channels such as Immediate Response System Employee Employee Employee Opinion Box Wellness Center wellness website each function’s PIP PIP committee Employee Employee Employee PIP PIP Opinion Dedicated Line etc Ombudsman System Audit Committee Whistleblower System EWC event questionnaire survey
Annual shareholder meeting Quarterly earnings conference call Investor conferences and face-to-face meetings Telephone and and email responses to to investors' questions and and feedback collection
Annual reports reports CSR reports reports 20-F filings to to to US SEC material announcements to to to Taiwan Stock Exchange and corporate news on the Company's website Customer satisfaction survey
Customer meetings Customer audits
Business and technology assessment Email responses to to the issues that customers are concerned about occasionally
Supplier meetings Supplier onsite audits
Supply Chain Management
Forum Supply Chain ESH Forum Supplier Ethics Code Awareness Training Advanced Process Material Workshop
Official correspondence and visits Industry experience and advice sharing
Meetings (such as communication meetings public hearings forums seminars or or social gatherings)
Communication with government authorities through industry organizations including the Association Association of Science Park Industries Taiwan Semiconductor Industry Association Association World Semiconductor Council and Chinese National Federation of Industries Arts events in the communities
Sponsorship of youth development events Sponsorship of charity projects and emergency aid
Sponsorship of of non-profit organizations to support educational projects Professorship endowments and student scholarships at universities
Support of of non-profit organizations and and institutions via monetary and and in-kind donation as as well as as providing necessary manpower for a a a a a a a a a a a a a good cause
Regular visits to National Museum of Science Hsinchu Veterans Home St Teresa Children Center Jacana Ecology Education Park remote schools and TSMC ecological parks to provide volunteer services Annual volunteer activities in collaboration with TSMC fabs and divisions TSMC corporate social responsibility website newsletters and mailbox 116